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Free Shipping

on all orders in the USA

This offer is valid on all our store items.

Returns and Exchanges

Before you return a product. Check to make sure you purchased the Item from BICOJEWELRYUSA.COM. If you purchased your item from any other location, you will need to contact them for your return. We can not accept Returns or Exchanges from any other seller.

We are happy to accept returns and keep our customers satified with smooth transactions. We do not accept returns on special orders. Please send us an email within 30 days of your order delivery date and requesting to return or exchange an item. All returns must include a copy of the original invoice. All returned merchandise must be sent in its original container/bag, and in a completely unaltered state (unused, not worn) and with tags still attached. 
When returning items for exchanges, you will pay/receive the differences from the amount of the original order. All other items will be calculated as a new order. Please add $5.00 for domestic order, and $15 for international order to cover the postage and handling. Bico Jewelry USA is not responsible for postage on returned items. In the event that you return a large quantity of items for which you have received assortable or quantity discount pricing, we reserve the right to recalculate your order total based on the actual items you kept.  In rare occasions, when defective or wrong item has been shipped to our customer, we will provide a return label. 

To return merchandise to us, please address the package like this:

Bico Jewelry USA - Return/Exchange
19869 Via Beeler
Santa Clarita, CA 91321